Refund & Replacement Policy

1. Eligibility for Refund or Replacement

You may request a refund or replacement if:

• You receive damaged items (e.g. broken eggs, leaking oil)
• Items are missing from your order
• You receive the wrong items
• The quality of an item is clearly unacceptable upon delivery
• Items are significantly short-weighted compared to what was ordered

2. Time Frame for Complaints

All issues must be reported within 24 hours of delivery.

To report an issue, contact us via WhatsApp with:

• Your order reference number
• A short description of the issue
• Clear photos where applicable

3. Resolution Options

Depending on the issue, we will:

• Replace the affected item(s), or
• Issue a partial refund for the affected item(s)

Full order refunds are only issued in cases of major failure affecting the entire order.

Approved refunds will be processed within 3–5 business days back to the original payment method.

4. Non-Refundable Cases

We do not offer refunds for:

• Change of mind after delivery
• Minor variations in size, weight, or packaging
• Issues reported after 24 hours of delivery
• Incorrect delivery details provided by the customer

5. Delivery Issues

If a delivery fails due to an incorrect address or unavailability of the customer at the time of delivery, a redelivery fee of ₦1,500 will apply.

Please ensure someone is available to receive your order at the provided address.

6. Item Substitutions

In rare cases where an item is unavailable, we may substitute it with a similar item of equal or greater value. You will be notified via WhatsApp before any substitution occurs and may choose to accept or cancel the substitution.

7. Our Commitment

We aim to ensure every order is properly packed, verified, and delivered in good condition. If something goes wrong, we will work quickly to resolve it fairly and transparently.